![]() It is a set of best practices for delivering IT servicesit standardizes the selection, planning, delivery and support of IT services to maximize efficiency and maintain predictable levels of service. So if youre wondering what is ITIL exactly, and what are the specific ITIL concepts and processes, youre in the right place. Its a significant update from ITIL V3 which was in widespread use for over a decade. The most recent version of the ITIL framework, ITIL 4, was released in February 2019. It helps organizations in all kinds of industries offer their services in a quality-driven and economical way. It plays a very similar role to that of Service Level Management, but with respect to external suppliers rather than internal suppliers and internalexternal customers. Microsoft, Word, Excel, Sharepoint and Visio are registered trademarks of Microsoft Corp.ĪRIS and IDS Scheer are registered trademarks of Software AG. SMF is a registered trade mark of it Service Management Forum International (ITSMFI) in the United Kingdom and other countries. IT Infrastructure Library is a registered trademark of AXELOS Limited. This allows you to start with looking at the big picture and to drill down into details where needed. This means you save effort during process design and documentation, as you modify existing process diagrams - rather than starting with a blank page.
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